Wednesday, July 06, 2011

SOME THOUGHTS ON IMPROVING EMAIL

-Respect recipients’ time.
-If your e-mail message can be expressed in half a dozen words, just put it in the subject line, followed by EOM (= End of Message). This saves the recipient having to actually open the message”.
-Let’s mutually agree to cut each other some slack. Given the e-mail load we’re all facing, it’s O.K. if replies take a while coming
-Start with a subject line that clearly labels the topic. (click below to read more)


-Avoid strange fonts and colors.
 -Don’t Use Mailblocks. You might think that you’re clever by signing up for one of those anti-spam services that require e-mail senders to take a test on a Web page, proving that we’re human. But you have a lot of nerve sending me an e-mail question — and then blocking my reply. I don’t have time to take your little humanity test. The worst part: I don’t discover that you’re blocking my reply until AFTER I’ve gone to the trouble of writing it.
 -Use BCC for Your E-mail Blasts. When you send out jokes or those insipid ‘heartwarming’ anecdotes, don’t just put everyone you know into the To: line. Instead, put all your addressees into the BCC (blind carbon copy) line. We’ll still get your e-mail blast, but we won’t see each others’ e-mail addresses. You’re preserving our privacy and saving us the scrolling through six inches of address information.
- Clean Up Your Forwards. On the same topic (jokes and insipid tales): before you pass them on, clean up those carets (>>>>>>) that have accumulated from all the forwarding. They make the things impossible to read. (Paste the message into Word; use Find and Replace to search for the “>” character and replace it with nothing.)
- Omit the Legal Vomit. I roll my eyes at the nine-sentence legal disclaimer that some companies insist on stamping at the bottom of every single message. I’ve got news for you: that confidentiality disclaimer has never wound up protecting a company from whatever it’s supposed to protect them from. When your actual e-mail message is only a fraction as long as your legal disclaimer, you look like an idiot.
 -Intersperse Your Replies. If you’re replying to a message that had a lot of different statements or questions, consider clicking after each response-requiring sentence, hitting Return, and typing your answer there. The result looks like a conversation, and makes it clear what you’re referring to. (But if you’re supplying only one response, put it up top so we don’t have to scroll down.)

Enhanced by Zemanta

No comments:

Post a Comment