Friday, May 07, 2010

GOOD TIPS TO BETTER CUSTOMER SERVICE

When you call customer service—whether for your bank or a replacement part for your computer—you're but one of thousands of mostly anonymous people in a call queue. Use politeness to recruit your customer service rep to your side.


Being polite to the customer service rep seems like it wouldn't be a magic bullet for solving your problems, after all shouldn't everyone be polite? Alas most people are extremely rude to the customer service reps and being not just neutral but actually polite will go miles towards getting your needs taken care of. Over at the personal finance blog Consumerism Commentary, they highlight some ways you can recruit customer service reps with politeness:
  • Write down (or just temporarily learn) his/her name. Use it conversationally, but especially near the end just before whatever changes that need to be made are about to be made.
  • Acknowledge that he/she is an independent, intelligent human being with feelings. They will reciprocate that point of view on you, too.
  • Remember their position: they've been talking to people with problems like yours for hours. Believe it or not, they like it when they're able to help. Give them a chance to help you.
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